Context Sensitive Help

We added a context sensitive help Wiki to our backend for our administrators. It combines the flexibility of a wiki with the convenience of a page specific help button.

This was something we needed to do long ago - all good systems should have help files that are comprehensive and dynamic.

However, we noticed that most web apps have very little context sensitive help - sure, they might have pages of documentation, but if you're deep in the bowels of a complex application you don't have the time or the inclination to try to go through a 50 page manual - you want the help just FOR THAT PAGE.

So, we hacked on up a help Wiki using a neat little tool called TiddlyWiki - and then made it our help file. At the bottom of each page, theres a link to help for that page. Nice - and simple.

"Cool" said Bruce Jeffreys, co-owner of GoGet. "If I'm at a page that hasn't been documented properly, I know I can add notes to show others how to use it. And to remind myself how to use it!"

Last Updated ( Friday, 02 March 2012 )
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Our Software Testing Process - every 6 hours!

Ok folks - a boring, yet vital topic. Software testing methodology!

The most important requirements for our platform is reliability - we have over 25,000 people relying on our engine on a daily basis. For our main client, GoGet, a single days outage can mean losses in the tens of thousands of dollars. It's enough to give you gray hair!

Driver Multiview
Sometimes you just need to see what a person did, from A-Z, from beginning to end, in every part of your organisation. So, we wrote a 'multiview' plugin which aggregates all driver actions in a timeline for every part of the business. it combines a number of database tables across different applications and joins them together with the driver as the glue -  so you dont have to.