|Context Sensitive Help|
We added a context sensitive help Wiki to our backend for our administrators. It combines the flexibility of a wiki with the convenience of a page specific help button.This was something we needed to do long ago - all good systems should have help files that are comprehensive and dynamic.
However, we noticed that most web apps have very little context sensitive help - sure, they might have pages of documentation, but if you're deep in the bowels of a complex application you don't have the time or the inclination to try to go through a 50 page manual - you want the help just FOR THAT PAGE.
So, we hacked on up a help Wiki using a neat little tool called TiddlyWiki - and then made it our help file. At the bottom of each page, theres a link to help for that page. Nice - and simple.
"Cool" said Bruce Jeffreys, co-owner of GoGet. "If I'm at a page that hasn't been documented properly, I know I can add notes to show others how to use it. And to remind myself how to use it!"
|Last Updated ( Friday, 02 March 2012 )|
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|Our Software Testing Process - every 6 hours!|
Ok folks - a boring, yet vital topic. Software testing methodology!
The most important requirements for our platform is reliability - we have over 25,000 people relying on our engine on a daily basis. For our main client, GoGet, a single days outage can mean losses in the tens of thousands of dollars. It's enough to give you gray hair!
|Dispatch tool - on the road with GoGet|
|Our fleet team are always out and about on the road - so we thought we'd try to help them with some location enabled technology. Our new dispatch platform shows our fleet team the closest jobs to their location, and allows them to find (and work on) jobs close by from any mobile device.|